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When Your Order Arrives
When your order arrives, please check to see that everything listed on the packing slip/invoice is there and in good condition.
Refused shipments that are not pre-authorized are subject to a 20% restocking charge in addtion to return shipping charges.
Damage claims must be filed with the respective shipper. If you need help, please call Customer Service at 1-800-227-0027 or 517-332-3688 or e-mail through the following link:
All product returns must be processed within 30 days from the date of the invoice. After 30 days, the manufacturer's warranty policy applies.
Retain all packaging material and documentation. We recommend you package your return securely and insure it for the value of the contents.
Prior to returning any product, call Customer Service at 1-800-227-0027 or 517-332-3688 or e-mail by following this link:
to receive a Return Authorization Number (RAN). We will not accept any returns without an RAN. The RAN is only valid for 10 days after it has been issued and must be clearly displayed on the outside of the shipping box. If the return does not have a RAN clearly visible and displayed on the outside of the box, the product will be refused, and returned at the customer's expense. This will delay crediting your account.
When calling for a RAN, please have the following information available: Customer name, invoice number, and the reason for the return.
For unopened items received within the 30-day return period, you will receive a full refund or store credit, less shipping and handling.
All defective products returned within the 30-day return period will be accepted directly by Home Harvest® Garden Supply for credit or replacement.
All non-defective products received within the 30-day return period, must be returned 100% complete, in sellable condition, including original packaging material, manuals, warranty cards and all other accessories provided by the manufacturer. Non-defective returns for credit or exchange may be subject to shipping, handling and restocking fees.
All returns that do not conform to our Return Policy are subject to a 20% restocking fee.
Send your return to:
Home Harvest Garden Supply
Attn: Product Returns
4870 Dawn Avenue
East Lansing, MI 48823 USA
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